Student Parent Handbook

A Student /Parent Handbook is an online document to inform students and parents of the policies and procedures of Metropolitan School. The purpose of the handbook is to set guidelines for the relationship between the school and your family. It is the parent/ guardian’s responsibility to read and comprehend all Met policies covered in the handbook. This will ensure that you understand that at Met, we care for the safety and well-being of your child(ren). 

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You will kindly be requested to sign an acknowledgment letter on the orientation day. Your signature confirms your acknowledgment of reading the handbook that is provided on our school website and reaffirms that you will collaborate positively in a strong partnership with the school.

Metropolitan School has the right to update or amend any policy at its sole discretion It is the Parent/ Guardian’s responsibility to regularly check the website for any updates or addendum to the document. 

Metropolitan School
Media Release 2021/2022

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In our continuous efforts to promote our values and raise a generation of Ethical Citizens, Metropolitan School’s students, parents, teachers, and staff members were excited to celebrate our annual ‘Egypt Day’ celebrations on June 9th, 2022. Egypt Day is always the opportunity to expand our students’ knowledge about Egypt’s great history and instill passion and loyalty to the country through engagement in various activities. This works as well as a great opportunity to share the love and respect of our country with our non-Egyptian students and families. Additionally, on this special day, Metropolitan School was honored to welcome its esteemed guests of honor; His excellency Prof. Dr. Mohamed Awad Tag El Din, the Advisor to the President of Egypt for health and prevention affairs and former Egyptian Minister of Health – Mr. Alaa Thabet, Egyptian journalist and currently the editor-in-chief of the Al-Ahram Newspaper and a member of the board of directors of the Al-Ahram Foundation – Dr. Hossam Ezz El Din, ACT college admission exam representative in the middle east. Metropolitan School was honored to partner with ACT as the first school in Egypt to obtain official accreditation and license from the Ministry of Education to offer Met Campus as the first ACT exam center in Egypt. – Captin Shawky Gharieb, former football midfielder who played for Ghazl El-Mehalla and the Egypt national football team. Mr. Ghareeb, managed the Egypt side that won the bronze medal at the 2001 FIFA. Last but not least, our esteemed young guest, Egyptian karateka world champion and first female Egyptian to have won a gold medal at the Olympic Games, Ms. Feryal Ashraf.
In our continuous efforts to promote our values and raise a generation of Ethical Citizens, Metropolitan School’s students, parents, teachers, and staff members were excited to celebrate our annual ‘Egypt Day’ celebrations on June 9th, 2022. Egypt Day is always the opportunity to expand our students’ knowledge about Egypt’s great history and instill passion and loyalty to the country through engagement in various activities. This works as well as a great opportunity to share the love and respect of our country with our non-Egyptian students and families. Additionally, on this special day, Metropolitan School was honored to welcome its esteemed guests of honor; His excellency Prof. Dr. Mohamed Awad Tag El Din, the Advisor to the President of Egypt for health and prevention affairs and former Egyptian Minister of Health – Mr. Alaa Thabet, Egyptian journalist and currently the editor-in-chief of the Al-Ahram Newspaper and a member of the board of directors of the Al-Ahram Foundation – Dr. Hossam Ezz El Din, ACT college admission exam representative in the middle east. Metropolitan School was honored to partner with ACT as the first school in Egypt to obtain official accreditation and license from the Ministry of Education to offer Met Campus as the first ACT exam center in Egypt. – Captin Shawky Gharieb, former football midfielder who played for Ghazl El-Mehalla and the Egypt national football team. Mr. Ghareeb, managed the Egypt side that won the bronze medal at the 2001 FIFA. Last but not least, our esteemed young guest, Egyptian karateka world champion and first female Egyptian to have won a gold medal at the Olympic Games, Ms. Feryal Ashraf.
In our continuous efforts to promote our values and raise a generation of Ethical Citizens, Metropolitan School’s students, parents, teachers, and staff members were excited to celebrate our annual ‘Egypt Day’ celebrations on June 9th, 2022. Egypt Day is always the opportunity to expand our students’ knowledge about Egypt’s great history and instill passion and loyalty to the country through engagement in various activities. This works as well as a great opportunity to share the love and respect of our country with our non-Egyptian students and families. Additionally, on this special day, Metropolitan School was honored to welcome its esteemed guests of honor; His excellency Prof. Dr. Mohamed Awad Tag El Din, the Advisor to the President of Egypt for health and prevention affairs and former Egyptian Minister of Health – Mr. Alaa Thabet, Egyptian journalist and currently the editor-in-chief of the Al-Ahram Newspaper and a member of the board of directors of the Al-Ahram Foundation – Dr. Hossam Ezz El Din, ACT college admission exam representative in the middle east. Metropolitan School was honored to partner with ACT as the first school in Egypt to obtain official accreditation and license from the Ministry of Education to offer Met Campus as the first ACT exam center in Egypt. – Captin Shawky Gharieb, former football midfielder who played for Ghazl El-Mehalla and the Egypt national football team. Mr. Ghareeb, managed the Egypt side that won the bronze medal at the 2001 FIFA. Last but not least, our esteemed young guest, Egyptian karateka world champion and first female Egyptian to have won a gold medal at the Olympic Games, Ms. Feryal Ashraf.
In our continuous efforts to promote our values and raise a generation of Ethical Citizens, Metropolitan School’s students, parents, teachers, and staff members were excited to celebrate our annual ‘Egypt Day’ celebrations on June 9th, 2022. Egypt Day is always the opportunity to expand our students’ knowledge about Egypt’s great history and instill passion and loyalty to the country through engagement in various activities. This works as well as a great opportunity to share the love and respect of our country with our non-Egyptian students and families. Additionally, on this special day, Metropolitan School was honored to welcome its esteemed guests of honor; His excellency Prof. Dr. Mohamed Awad Tag El Din, the Advisor to the President of Egypt for health and prevention affairs and former Egyptian Minister of Health – Mr. Alaa Thabet, Egyptian journalist and currently the editor-in-chief of the Al-Ahram Newspaper and a member of the board of directors of the Al-Ahram Foundation – Dr. Hossam Ezz El Din, ACT college admission exam representative in the middle east. Metropolitan School was honored to partner with ACT as the first school in Egypt to obtain official accreditation and license from the Ministry of Education to offer Met Campus as the first ACT exam center in Egypt. – Captin Shawky Gharieb, former football midfielder who played for Ghazl El-Mehalla and the Egypt national football team. Mr. Ghareeb, managed the Egypt side that won the bronze medal at the 2001 FIFA. Last but not least, our esteemed young guest, Egyptian karateka world champion and first female Egyptian to have won a gold medal at the Olympic Games, Ms. Feryal Ashraf.
In our continuous efforts to promote our values and raise a generation of Ethical Citizens, Metropolitan School’s students, parents, teachers, and staff members were excited to celebrate our annual ‘Egypt Day’ celebrations on June 9th, 2022. Egypt Day is always the opportunity to expand our students’ knowledge about Egypt’s great history and instill passion and loyalty to the country through engagement in various activities. This works as well as a great opportunity to share the love and respect of our country with our non-Egyptian students and families. Additionally, on this special day, Metropolitan School was honored to welcome its esteemed guests of honor; His excellency Prof. Dr. Mohamed Awad Tag El Din, the Advisor to the President of Egypt for health and prevention affairs and former Egyptian Minister of Health – Mr. Alaa Thabet, Egyptian journalist and currently the editor-in-chief of the Al-Ahram Newspaper and a member of the board of directors of the Al-Ahram Foundation – Dr. Hossam Ezz El Din, ACT college admission exam representative in the middle east. Metropolitan School was honored to partner with ACT as the first school in Egypt to obtain official accreditation and license from the Ministry of Education to offer Met Campus as the first ACT exam center in Egypt. – Captin Shawky Gharieb, former football midfielder who played for Ghazl El-Mehalla and the Egypt national football team. Mr. Ghareeb, managed the Egypt side that won the bronze medal at the 2001 FIFA. Last but not least, our esteemed young guest, Egyptian karateka world champion and first female Egyptian to have won a gold medal at the Olympic Games, Ms. Feryal Ashraf.
In our continuous efforts to promote our values and raise a generation of Ethical Citizens, Metropolitan School’s students, parents, teachers, and staff members were excited to celebrate our annual ‘Egypt Day’ celebrations on June 9th, 2022. Egypt Day is always the opportunity to expand our students’ knowledge about Egypt’s great history and instill passion and loyalty to the country through engagement in various activities. This works as well as a great opportunity to share the love and respect of our country with our non-Egyptian students and families. Additionally, on this special day, Metropolitan School was honored to welcome its esteemed guests of honor; His excellency Prof. Dr. Mohamed Awad Tag El Din, the Advisor to the President of Egypt for health and prevention affairs and former Egyptian Minister of Health – Mr. Alaa Thabet, Egyptian journalist and currently the editor-in-chief of the Al-Ahram Newspaper and a member of the board of directors of the Al-Ahram Foundation – Dr. Hossam Ezz El Din, ACT college admission exam representative in the middle east. Metropolitan School was honored to partner with ACT as the first school in Egypt to obtain official accreditation and license from the Ministry of Education to offer Met Campus as the first ACT exam center in Egypt. – Captin Shawky Gharieb, former football midfielder who played for Ghazl El-Mehalla and the Egypt national football team. Mr. Ghareeb, managed the Egypt side that won the bronze medal at the 2001 FIFA. Last but not least, our esteemed young guest, Egyptian karateka world champion and first female Egyptian to have won a gold medal at the Olympic Games, Ms. Feryal Ashraf.

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Rediker / ParentPlus Portal Management System 

Metropolitan School uses Rediker software as a school’s student management system. The ParentPlus web portal connects parents and students with schools and teachers. As a parent, you can quickly stay informed about what’s happening at school and your children’s classes, from knowing if the school is closed on a given day, to seeing how well your child did on his or her last homework or exam.

Trimester progress reports, end of trimester report cards, attendance, school calendar, important announcements and emails and notifications from school can also be viewed through the parent portal.

Please ensure that you have a valid e-mail address on Rediker. Rediker Username and password will be sent to you on Orientation Days via email.

If you do not receive our e-mail messages, then chances are likely we do not have the proper email in the system for you. You cannot access the portal without a valid e-mail address.

Please contact our Admissions Office via: admissions@metropolitanschool.edu.eg
should you wish to update your contact information on our system.

You will be able to login to PlusPortals by copying and pasting this link into your browser:
https://www.plusportals.com/MetropolitanSchool

Parent Plus Portal Access

Parent Plus Portal Guides

For more guidelines on how to navigate the system and view your child’s information on ParentPlus, please visit this link:
http://metropolitanschooleg.com/en/?page_id=4092

Please email:
redikersupport@metropolitanschool.edu.eg
should you have any technical issues in regards to your child(ren)’s Rediker Account.

Communication Timelines

As a School

The expectation is that emails are returned within 48 hours during the work week. If a teacher/ administrative staff receives an email from a parent/ guardian during the weekend, the expectation is that it is returned on the first workday.

As a Parent

Parents/ guardians are expected to check and read all school communication regularly to ensure that students are equipped for lessons. It is also expected to check the school’s website/Parent Plus Portal and MS Teams periodically to stay informed of all news, policies and systems in school.

Feedback and Concerns Procedures

Many worries or concerns can be managed without the need for formal procedures, providing that the concern is taken seriously and addressed at an early stage. In many cases, the homeroom teacher will receive the first approach and the issue will be resolved immediately. However, formal procedures will need to be invoked when initial attempts to resolve the issue remain unsuccessful and the person raising the concern remains dissatisfied and wishes to take the matter further.

General Feedback Procedure

It is inevitable in any institution that there are occasions when parents or other stakeholders are dissatisfied or have a question. This policy advises on how to direct a concern and the potential escalation procedures around this. It’s important for us to understand what our parents and visitors perceive as our strengths and likewise what recommendations for improvement to our service they would like to see take place. This can be achieved in the following ways:

When it is felt that an issue is more pressing than simple feedback and an informal or formal concern is deemed necessary, then the Concerns Procedure outlined below should be followed.

Email to the relevant class teacher or school section representative.

Academic Concern Procedure

As an educational establishment, there are different categories of service which may warrant concerns. For example, where feedback has failed to improve the service or expectation. To ensure that the right person deals with the right concern, it is important to outline the different categories as per the list below.

Concerns can be received formally in writing/email addressed to the relevant person. If a parent/ guardian wishes to meet any team member based on the below stage level of escalation, then an email should be communicated to that person to schedule an appointment to discuss the concern.

All concerns will be dealt with within a reasonable timeframe depending on the complexity of the concern